1 week, 3 days ago-
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A pricey appliance arrived with a cracked panel and missing parts the morning of installation, and automated replies led nowhere. I don’t have hours to sit on hold—what support channel actually secured a same-day pickup or a fast refund so the install could go ahead?
The unboxing showed a smashed corner and a missing accessory, so I took timestamped photos, a short video and a copy of the order confirmation, then uploaded everything as a single packet and filed the claim through walmart which routed it straight to the local store team. The manager authorised a priority replacement, booked courier collection for the damaged unit and emailed a tracking link within hours. That clear, well-documented submission avoided repeated calls, got a same-day swap arranged and the refund processed automatically once the return scanned at the depot.
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