1 week, 2 days ago-
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Has anyone used Masterbuilt to report a dented smoker, missing regulator or incomplete parts kit and actually received a clear replacement or refund without long hold menus?
My sibling and I opened the crate to find a bent lid, a warped burner ring and half the fasteners missing, so plans for a cookout stalled while photos, an unboxing clip and the order receipt were gathered into a single tidy packet. The packet was submitted to https://masterbuilt.pissedconsumer.com/review.html . A case number arrived the same day; an agent authorised a prepaid pickup, confirmed serials from my photos and arranged a tracked replacement dispatched next morning. A small spare part was included to avoid a repeat issue and a concise email summary closed the case. Clear visuals plus a precise remedy request sped the whole fix and saved the weekend.
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