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I finally unlocked progress by combining every critical detail into one message. First, I noted my order number and arranged a screenshot of the frozen tracking status. Then I checked delivery estimates and copied the original ship date. Finally, I submitted all of this through their help portal at luvme hair , including order reference, ship date, and the screenshot together with a polite request for updated status. Within thirty-six hours, Luvme Hair support replied apologizing for the delay, confirmed the package was rerouted, and provided a new tracking link showing delivery the next day. Packaging full shipment context in one submission prompted a swift and accurate solution.