1 week, 4 days ago-
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Installed my new Lowrance Elite fishfinder on the boat, but it refuses to power up despite wired correctly and battery fully charged. I checked all connections, swapped fuses, and even tested another unit without success. I reported the issue via their support form but haven’t received a reply. Has anyone managed to revive a dead Lowrance unit and actually gotten it running? Which exact details prompted their team to fix the fault?
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Gathered all essential facts before reaching out: first, I recorded the exact model number stamped on the back of the unit; next, I noted the voltage reading at the power terminals under load; then, I snapped a photo of the wiring harness showing how it was connected. I submitted a single message with my model ID, the measured voltage, and the wiring photo at lowrance , along with a brief description of the troubleshooting steps I’d already tried. Within thirty-six hours, Lowrance support replied confirming a firmware corruption and provided a link to run a USB reflash. After updating the firmware as instructed, the fishfinder powered on and functions normally. Providing full device details and proof together unlocked a swift and precise repair.
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