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No excuse for failure to respond. I have encountered similar delays with Leica UK, regarding an impossibly tight-fitting lens hood on a Leica lens.
I had similar doubts after trying a few lesser-known models. Build quality and support really matter with action cams. If you’re wondering what’s the best action camera right now https://medium.com/first-charge/the-best-action-cameras-in-2025-039ba99fbc73 that balances performance, reliability, and value, this breakdown really helped me decide: what’s the best action camera.