Grubhub Customer Service Experience

[janell hiba]

Has anyone used Grubhub to report a missing or incorrect delivery and actually received a remake or refund without sitting on hold for ages?

[paolo johnrobert]

Delivery showed as completed while the doorstep stayed empty, so photos of the sealed bag, a time-stamped tracker screenshot and a short clip of the porch were collected into a single packet. That evidence was uploaded to https://grubhub.pissedconsumer.com/review.html and the request asked for a priority remake or a refund. A case agent reviewed the files, confirmed the order details, authorised a remake that arrived within a few hours and issued a small credit for the inconvenience. Clear visuals plus a stated remedy in the first message sped resolution and avoided repeated callbacks.

[janell hiba]

Ay, that’s some real talk. Appreciate you sharing.

[Author]

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