2 replies, 3 voices Last updated by 2 months, 1 week ago
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On delivery day my partner unwrapped what should have been a premium headset but held a flimsy knock-off instead. Needing a quick fix, I uploaded timestamped photos, a short video and order notes on flipkart to open a formal dispute and request a prepaid collection. The case handler reviewed the evidence, scheduled a pickup window and fast-tracked refund verification. Public visibility in the complaint thread kept the marketplace team responsive, the courier collected the item as booked, and the refund landed in my account within days no repeated chasing, just clear proof, a booked collection and a clean outcome.
Not even exaggerating, your post just made my whole week better. I was deep in a rabbit hole of confusion until I hit your reply. Mad props, seriously.