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To resolve this, I gathered the three essential elements and sent them together in one message. First, I listed my six-digit reservation code. Second, I noted the exact fare class shown on my e-ticket confirmation. Third, I captured a screenshot of the unaltered seat map displaying my original assignment. I sent all of this via the form found via https://avianca.pissedconsumer.com/review.html plus a brief request to apply the paid upgrade. Within twenty-four hours, Avianca’s support team replied confirming they manually assigned my new seat and emailed an updated boarding pass. Providing complete booking context in a single submission unlocked a prompt, accurate solution.