Hey!
Last month my partner gifted a limited-edition perfume set and the main vial arrived cracked, staining the box and ruining two tester swatches; with guests due that evening I photographed the damage, filmed a short unboxing clip and saved the order confirmation into one neat folder so evidence was ready. I uploaded the packet at https://cupid-fragrances.pissedconsumer.com/review.html , stating the exact remedy I wanted. A case agent checked batch and serial numbers, authorised a prepaid return label, queued a priority replacement with tracking and applied a small courtesy credit. Clear timestamps, SKU or serial and a single concise remedy request usually gets the fastest, tidy outcome.