The unboxing showed a smashed corner and a missing accessory, so I took timestamped photos, a short video and a copy of the order confirmation, then uploaded everything as a single packet and filed the claim through walmart which routed it straight to the local store team. The manager authorised a priority replacement, booked courier collection for the damaged unit and emailed a tracking link within hours. That clear, well-documented submission avoided repeated calls, got a same-day swap arranged and the refund processed automatically once the return scanned at the depot.