A battery failure hit during a tight weekend shift and the drill wouldn’t hold a charge. I recorded a short fault clip, photographed the model and serial plate, grabbed the receipt and bundled everything into one clear submission. I then sent that packet to ryobi tools, requesting a depot test or a warranty swap and stating the preferred remedy. A support rep replied within a business day, walked me through a brief verification, authorised an expedited part when bench testing failed and scheduled an authorised fitter nearby in case onsite installation was needed. Clear evidence plus a specific request avoided drawn-out calls and returned the tool to service within the week.